One of the Best Videos I have seen on Scrum...enjoy!

I like the flexibility of Agile development methods, the idea of great tool is to spend less time with it and produce great results that match with business objectives, mission and Strategy.

Thoughts,

Sam KurienPublish Post

CIO Metrics

CIO's today wrestle with more than just technology and the market demands that today's CIO's  be more than the technologist and the evangelist they are called to be. In fact they are more like CEO's in the sense they need to have keen interest in the business needs, future strategies and be an active part of ensuring that critical information churned out by techology support delivers timely info to the ground workers, people in field and empower the management/stakeholders of the organization. This is true for this role in Profit as well as Non-profit worlds.

The most important things that the mordern CIO must do is quickly identify business customers (internal and external)  to make sure the priorities are classifed and fit first within the IT operational plan and the strategic plan of the organization. Working with IT steering and governance committees,  trimming lists of the systems involved and streamlining applications and ensuring qaulity and efficiency are the outputs with a good reporting plan in place.

The second order of business would to standardize communications so key customers, stakeholders and field gets monthly and quarterly updates in regular fashion along with the insights of how the information can be used and what they really mean.

Thirdly defining a portfolio management process for evaluating and prioritizing projects across the enterprise that will have to meet organziational goals, objectives and be part of the strategic vision of the leadership. Key areas that fall into this broad area are that effect mainly the customer relationship management, communication management, events management and project management. 

Along with the primary three I know infrastructure managment (99.99% up time), application success, data and events all take considerable time in the life of the CIO's role, the success of the CIO then will be judged in the ability to manage expectations, supply & demand and be the chief neogtiatior of/for customer satisfaction while continually focussing on th big picture of projects in the bigger vision and calling of the orgnaization.

Thoughts,

Sam Kurien

Essentials in Value Demonstration for EA Group

The enterprise architecture function provides value add to the enterprise if conducted, observed and applied correctly. In fact it is among the top questions senior management wants an answer from its EA group as they propel forward in pushing technology as a optimized strategy and service level component.  The EA group should approach by addressing the value question posed by lending clarity to organizational processes, identifying the stakeholders (internal & external) and creating  a matrix of value chain expectations that are measurable and reportable to the senior leadership.

The matrix essentially has weights attached to it and the EA group can go as specific as possible. The complexity rises if there is a PMO office and multi-level projects and programs are being executed in tandem. The weights of the matrix should try to constitute or answer to a value class that your EA group is trying to address to show results. These value classes' primarily relate to strategic direction, portfolio management and continuous process improvement for service programs and project initiatives. 

In the strategic direction class the EA group is demonstrating the understanding of the strategic initiatives of the organization as it should/would represent a state of representation some time in the future. This will mean creating and adhering to standards, best practices and how closely alignment happens on EA investments to the overall arching organization's mission and vision. 

In the portfolio management the EA group is demonstrating a how portfolio of programs and projects are managed, how is value being assessed for transformation in relation to achieving the objectives of the programs being implemented, the lessons that are being learnt in terms of adjustment to planning and alignment to strategic objectives, improvement of internal and external communication. 

Finally in terms of continuous process improvement for service programs and project support the EA group will strive to demonstrate how each member's time are directed to projects tasks, knowledge management, skill sets orientation, training all based of feedback built within systems. The feedback becomes input to next release of improvements for high value returns. 

Thoughts,

Sam Kurien

Vulnerability Research

Recently one of our clients is going through a major transition of implementing new systems with few other vendors, actually a chaos of new systems interacting with each other. The implementation has been rushed and  though the system functions as they are supposed to as stand alone out of the box solutions without fulfilling much of the business's initiatives. There are some major vulnerabilities within the system architecture, the implementation has been driven by lack of understanding of the domain and the business logic that drives it.

I spent less time reading about vulnerability research and QA control mechanisms, but the current implementation  at XYZ corp. has spiked my interest back in this area. The vulnerabilities market for security experts is not as lucrative as it used to be but I suspect this will have its own economic shift cycles as information and services of organizations move more into the cloud and SAAS based environments.

Currently there remains a lack of information awareness and a gap (along with a huge divide) among the IT professionals within small and medium scaled organizations (non-profit & for-profit). And more importantly vulnerability research being a part of the CIO's responsibilities and policy making functions; my recommendation here is that information technology directors and CIO actively create policies and conduct periodic penetration and vulnerability testing on all their IT infrastructure systems internal and the ones that they stick in the cloud or out-source, these include but not limited to sql injection tests, malware checking and reporting, social engineering hacks, reverse-engineering of services and products, mobile management of BYOD as wells company supplied and routine network testings.

Create policies that aim  for zero-day vulnerabilities in such a way that annually (or every two years) an IT auditing firm's view point is gathered and incorporated in the discussions of strategic planning with senior management.

Thoughts,

Sam Kurien

Key Components of Enterprise Portfolio Management

When organizations grow in business complexity in terms of products and services they offer, the senior management is always concerned with if resources are being effectively used and if the stakeholders (internal as well as external) are getting the right returns on their investments. Hence in the market lots of software products that do multi-portfolio management of projects and programs. Most of the products out their aim at managing the project life cycles but a true EPM will take into consideration the entire top-down planning approach to include strategic planning, investment analysis, capacity planning and tune it with the components of Demand & Change management in lieu of projects that are being executed. They also thus take into account resource management and pop in the dashboard metrics related to them with the monies or finances being allocated and thus incorporating or integrating components of Financial management.

Strategic Planning in management of enterprise portfolios entails about how mission and objectives align with the strategies and tactics employed in execution of projects. A true EPM will thus allow to manage trade-offs before taking or executing that strategic path, allow for accurate assessment of allocation of funding and staffing and most importantly employ strategy that covers the entire business continuum plans.

Investment models within portfolios then make it simple if employed correctly within EPM to identify the risks associated, calculate the cost, evaluate the value variances, and give clues how best to optimize the project investments, balance innovations to sustain business continuum processes.

This then from a operational point of view helps in portfolio management to plan for capacity where demands of the business and resources are matched to support the key business strategies. A EPM software will thus give you an understanding where the resource are lacking, what is the excess capacity that can be transferred or reserved, and forecast resource capacity within the framework of roles and responsibilities of individuals on various teams at different times on various projects. Capacity planning is closely aligned with metrics that demand management cycles produce like number of work requests, status checks, incident and problem requests, mean time between failures, life cycle reviews etc.

At the granular level of EPM then is the ability to track projects, their scope, time lines and actual costs to the project value to the Enterprise. Tracking of project times against expenses, managing associated risks, and getting quick snapshot views of projects and their progress in lieu of organizational objectives.  The financial management and resource management are tied in closely  and portfolio manager can look in using the EPM software that link organizational financials to project plans and strategic initiatives to the final operational delivery of products, programs and services.  I personally haven't seen a EPM that gives clues or hints to what is the level of strategic alignment in terms of operational delivery of the four P's (programs, projects, plans and people) to overall strategy in a assigned % form even if there are lots of qualitative data involved.

Finally on my wish-list would be plug-ins for EPM's that will allow for high level integration with all office products and project management software's to give operational PM's up to date instructions and get up to date feedback on projects in action which in turn populate the EPM dashboard.

Thoughts,

Sam Kurien

Change Is the Only Constant

Everybody talks about "Change" and importance of "Change management" as the only "constant" with dynamics in the global economy changing rapidly. Global competition necessitates that traditional organizations service or product line models incorporate innovation for on-going differentiation.  However little is said about the Change Agent leaders who lead this change. One of our clients (I will not mention the name) is going through a change management process. My observations on this are little effort has been made by the leadership in understanding the business model of how and why the change needs to be done along the lines how to lead by participative trust. Instead the model of "divide and conquer" is assumed making the change management process a painful, chaotic and chasing after the wind affair.

I think the fair questions that a change management leader needs to ask before he embarks on one are:

1. What are the main dimensions of innovation that can be brought before disrupting a business model holistically?
2. How do I enable my organization to pursue business model innovation?
3. How does the role of technology, software and people integrate in supporting my business transformation?

I feel answering those three questions goes in parallel with self introspection within the change leaders and may translate to something like:

1. How am I contributing to build this organization and how can I involve the existing people so that growth takes place in them as well?
2. How can I be innovative myself ...what the changes that I personally need to make before I dictate?
3. How am I using technology, software and people skills to support my transformation in alignment with the business transformation?

 Circling back then on the innovation organization go through different models of business innovation to facilitate change this can be customer-centric, process innovation centric, or supply chain centric. In the past lot of emphasis has been given to customer centric innovation but management specialists have realized the internal stakeholders are also a type of customer who make up the organization and provide the services. If change is not accepted by the them, change management and change initiatives will fail, even if you alienate them or throw them out of the organization.

My suggestions are simple here:

1. Understand why the change and outlay the metrics for transparent discussion
2. Be the change first before you dictate change.  
3. Involve everybody in the road map. This takes time but is very essential. There are proponents who may say we don't have that kind of time...but believe me if this is not done well ...we will be spending lot more time and resources fixing stuff. 
4. Improve responsiveness and service with love and trust. (Boy this is a hard one!!) 
5. Optimize pricing, think or creative sources of funding.
6. Research, monitor and gather feedback, incorporate back the good and refine the process. 

Change is the only constant but how we manage this change will enable our constancy in the marketplace.


Thoughts,

Sam Kurien

Quick Windows Shortcuts

After setting up multiple displays at home and because of cable clutter I could not move my left side monitor, based on desktop identity - so to fling a window to the left monitor I had to go through the monitor on my right and drag the windows to the one on the left. This was frustrating but a cool windows trick helped to get this resolved quickly. Holding down the Windows logo key along with shift and using left or right arrows key literally moves the active windows to the left or right monitor.

For your reference other cool short cuts I find routinely useful on the keyboard are Windows logo key + T to launch pinned applications on the task bar; Windows logo key + spacebar to get quick peek on the desktop; Windows logo key + L to lock the computer to avoid those intrusive office workers; Windows logo key + 1,2,3 each number when pressed in launches application in the order they are pinned on the taskbar; and finally the lazy man's delete highlight the file and press shift + Del keys on the keyboard and it will bypass the recycle bin completely, not useful if you want the file back by any chance. 

Cool short cuts!!

Sam Kurien