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Showing posts from August, 2010

IT as a Innovation Partner in Business

Usually in Business organizations and especially in organizations where R&D is a separate department itself a tension persists on keeping the IT department away from any decision when it comes to innovation or process improvement. In short the IT department is generally seen as less of a help and more of a hindrance to innovation efforts. One of the main reasons is traditionally information systems are designed to impose structure on process, achieve pre-defined goals, produce metrics and minimize need for human interaction (in some case over maximize human interaction leading to nothing but "meetings").

While Innovation activities are highly unstructured and emergent, IT cannot be ignored or kept in isolation because IT can help in visualization tools, data mining efforts, uncover hidden relationships between data and create tools of knowledge management/information repository that so desperately is needed cross functionally but especially by the innovators within a org…

Critical Success Factors of CRM Technological Initiatives

Devising a CRM business strategy is unrealistic without a proper understanding of the benefits and opportunities of enabling technology and vice versa. In a recent survey Gartner group reports that CRM project have the highest failure rates in implementation but have the highest potential in terms of return on investment rates.

I want to talk about a study done by Peter Lin and Anne-Marie Corteau & myself which I find very relevant to find what are the critical success factors that are significant of CRM Technology initiatives. The study surprisingly revealed what should be apparently significant CRM impact for an organization is not that significant as perceived by many. The direct CRM impact as perceived by many are operational and strategic benefits arising out of CRM technological initiatives. Operational perceived benefits such as front-office efficiency and productivity in sales, marketing and customer support and service functional units to shorten sales cycle, marketing cy…

Break From Governance Posts...the iPAD cases that I like!

iWell I decided to take a break from the Governance posts but not for long, just to put interesting stuff up here, I want to share two iPAD cases that I love...sorry like...like and so far the only two that have impressed me are Twelvesouth's BookBook & Dodocase. There are thousands out there but these two give a good old book feel.

Check out first:
http://twelvesouth.com/products/bookbook_ipad/

This one really looks like you are helping the cause of antique or collector books but you are secretly hiding a iPAD. This is the same company that makes the well known BookArc for the macbook pro and the iPad.

The other one is the well known San Francisco maker:  http://www.dodocase.com/
If you want a good leather folio moleskin look that is sturdy and good looking even when it stands this one's for you.
Both cases are leather and look really cool. They are priced at $69.99 and $59.95. The price though little steep is worth it for its very clean and classic looks. The one advantage wi…

Data Governance - Critical Success Factors

I recently read Marino's paper (2004) which addressed the critical success factors for data governance by addressing the the 10 corporate oversights, I summarize & explain some of the important points that I found useful:

Accountability & Strategic Accountability: The executive leadership has a clear mandate to drive data governance process.  This means roles and responsibilities for various people in the organization that are involved in the data governance process be accurately defined. Standards: Data standards needs to be established. Corporate Data is a valuable asset that needs caring & defining which means it made for a purpose and that purpose determines and drives value.Embracing Complexity: Data stakeholders are the producers and consumers of data hence the data stakeholder management is a complex process as data itself. Processes need to be implemented taht collects, churns and distributes this data to the right stakeholders.Choosing Strategic points of contr…

Governance Gears

Should IT or business drive the data governance programs in an organization? This opens a can of worms and possible debates in the academic and the industry. Practice in various types of organizations/industries be it in regard to  IT Governance or Data Governance differs exponentially. In most of the cases its absent, in some their is no differentiation as it is lumped as something the technology department does, in some organizations there are clear distinctions between corporate governance vs IT vs Data governance whilst in some each operate in isolation.

The COBIT framework incorporate financial reporting component from the COSO framework which implies that data quality is critical and important for preparing accurate financial reporting. The CEO's and CFO's are personally accountable for the credibility of these financial reports (thx Sarbanes-Oxely Act of 2002).  Therefore inherently it is the direct responsibility of the the Business functions to ensure the correctness,…

IT Governance - CIO Role

I feel IT Governance is the most an important function under the umbrella of the CIO. Since Technology Governance is a overarching organizational issue, the CIO comes in as a strategist with the unique ability to bridge the gap of the many business departments and that require technology and offer perspectives on solving business problems. In practice however there seems to be a lot of confusion in roles and responsiblities of a CIO  in the technology governance realm when compared to the CTO. The CIO is not your IT guy, web guy, or the techie that rescues you from the hole.

The key attributes that will be required by a person in the CIO role would be

Big-picture thinking

Big picture thinking is the ability to see the whole gammut of organizational operations and see, identify the broken processes or the lack of them and the need of integrating technology to improve efficienty of the bottom line of operations and streamline flow of information back to the senior management.

Capturing Ma…

What is IT Governance?

I am planning to start a series of posts here that will enable me to get motivated on compiling and collating my thoughts on IT Governance from my dissertation research. It will also be an avenue to compile a body of knowledge in terms of maturity models and add vignette's and thoughts of industry experts, leaders, practitioners and the academic, blend and see what unique perspectives emerge. Who knows I may invite other writers in the field to contribute and see where it goes...

So to start off, What is IT Governance? 

IT Governance is an integral part of Corporate Governance a direct responsibility of the the board of directors and the executive management of the company. It is an integral strategic component of the corporate governance model  that consists of:

1. Leadership
2. Organizational Structure and finally
3. The processes that define within those structures

All these ensure that the organization's information technology and technology in general sustains and extends…