I think the fair questions that a change management leader needs to ask before he embarks on one are:
- What are the main dimensions of innovation that can be brought before disrupting a business model holistically?
- How do I enable my organization to pursue business model innovation?
- How does the role of technology, software and people integrate in supporting my business transformation?
- How am I contributing to build this organization and how can I involve the existing people so that growth takes place in them as well?
- How can I be innovative myself ...what the changes that I personally need to make before I dictate?
- How am I using technology, software and people skills to support my transformation in alignment with the business transformation?
My suggestions are simple here:
- Understand why the change and outlay the metrics for transparent discussion
- Be the change first before you dictate change.
- Involve everybody in the road map. This takes time but is very essential. There are proponents who may say we don't have that kind of time...but believe me if this is not done well ...we will be spending lot more time and resources fixing stuff.
- Improve responsiveness and service with love and trust. (Boy this is a hard one!!)
- Optimize pricing, think or creative sources of funding.
- Research, monitor and gather feedback, incorporate back the good and refine the process.