Author: Sam Kurien
•9:40 AM
I want to record some key processes and activities involved in the Service transition of ITIL implementation and as time goes by will talk about these topics on different contexts and case studies. For now the main activities I can think of are:

  • Change Management
  • Service Asset and Configuration Management
  • Transition Planning and Support Management
  • Service Validation and Testing phases
  • Release and Deployment Management
  • Evaluation of Change
  • Knowledge Management

Sam Kurien
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