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Change Management Process

True to my previous post entry the service transition phase heavily depends on the the Change management process and can be enumerated to have the following, I have attempted to keep my explanation blurbs small and self explanatory:

1) Steps : The steps are the actions an ITIL implementer will take in handling a change, including handling issues and unexpected events during the service transition

A good idea to remember here is why is the change implemented, what benefits will it derive, the risks associated to it and what impact will it bring in the service delivery.

2) Sequence: as the word suggests is the chronological order in which steps should be taken with any dependencies and co-processing that is or may be involved.

3) Responsibilities: Include the definitions and descriptions of tasks undertaken by individuals and teams.

4)  Time Definitions: Will encompass the timescales, thresholds, and schedules for the actions to be undertaken.

5) Escalation Procedures: Escalation procedures specify who should be contacted and the timing for this contact.

The primary goal of Change management is to respond to change and the sources are mostly customers, competition and market threats or opportunities. The objective of the CM process then becomes that all changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented and documented.

Thoughts for today...

Sam Kurien


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